the services we offer
The Meta-Nexus team includes a network of senior consultants, each of whom has 15 to 20 years of experience in their specific field. This enables us to offer an extensive catalogue of services, covering a wide variety of business needs.
Our clients often find it costly to maintain in-house skills for areas that do not overlap with their core business. This is where Meta-Nexus can help. We provide up-to-date industry expertise, within a structured project framework that guarantees full accountability, measurable deliverables, and quality results.
services for the large enterprise
CCM – CUSTOMER COMMUNICATIONS MANAGEMENT
The CCM industry is reaching new levels of maturity, with the recent emergence of software products that address all three types of document output (high-volume, on-demand and interactive) within a single code-base. However, the business requirements of an enterprise CCM platform are also becoming vastly more complex, with the multiplication of communication channels and message types. Meta-Nexus will help you find the right answers to your customer communication requirements. Contact us if you are looking to select a software product, optimise your CCM processes, ensure regulatory compliance, or expand your structured customer communications into new channels.
EDM – ELECTRONIC DOCUMENT MANAGEMENT
Establishing a coherent EDM strategy in the enterprise is often difficult due to the sheer number of factors — core business requirements; compliance and privacy regulations; organisational complexity and/or silos; and resistance to change — to name but a few. Yet today’s EDM industry is seeing the emergence of new thought processes and software products that facilitate the process. In particular, the integration of EDM with BPM (Business Process Management) software functionality is proving to be very powerful. Meta-Nexus provides expert consulting services to help you analyse your current EDM “state of health” and plan a viable strategy based on these new industry capabilities.
TECHNOLOGY PROCUREMENT
Meta-Nexus consultants have participated in several hundred enterprise procurement processes, in various roles including purchaser, vendor and external adviser. We have a deep understanding of how complex and costly the technology procurement cycle can be, if not managed efficiently. Meta-Nexus will help you prepare, execute and optimise your procurement projects, freeing up your time to do what you do best — your core business.
services for the technology vendor
MARKET ANALYSIS
The technology industry is moving faster every year, and software products have to be more and more agile in order to respond to clients’ business requirements in a timely manner. Meta-Nexus will provide impartial market analysis that will enable you to make informed decisions about your product road-map and your sales and marketing strategy.
PARTNER MANAGEMENT
Meta-Nexus has a history of establishing and developing mutually beneficial partnerships with other companies, large and small. Our experience in this area means that we can provide valuable assistance for you to identify, recruit and manage your own business partners. We specialize particularly in international partner search. Contact us today to discuss your requirements.
SALES STRATEGY
Have you considered reworking your sales strategy? An external opinion can be useful, and Meta-Nexus will help with a focused consulting engagement. We will review your client base, your customer relationships, your sales team, your market position, your pricing strategy, and the efficiency of your sales cycle. Based on our analysis we will deliver a 12 to 36 month plan with measurable goals. Typically this will be designed to maximise conversion rates at every stage of the pipeline from lead generation to close; and to minimise the cost of goods sold.
SALES EFFICIENCY
Meta-Nexus offers sales efficiency consulting, designed to optimise the results of your sales operation. Among other things, we will help you:
— Implement sales-force automation;
— Establish a standard RFP/RFI/tender response process;
— Optimise sales, order and fulfillment processes.
IMPLEMENTATION SERVICES
Do your clients need assistance implementing the software they purchased from you? Meta-Nexus acts as search agent and broker for outsourced technical consultants. If your product is recognised in the industry, there is a good chance we have access to consultants who can implement it. We provide resources for both short-term project assignments and long-term staff augmentation, with on-site and off-site options available. Contact us today to discuss your search.
SOFTWARE DEVELOPMENT
The unexpected can happen, even on well-managed projects, and sometimes your development capabilities will not be sufficient to maintain your product release schedule. Meta-Nexus has solid programming skills, covering all mainstream databases and languages. If you run into a resource crunch and require advanced programmers, or if you have a temporary need for technical skills that do not justify a full-time hire, make Meta-Nexus your first call and we may be able to help out.
services for the small business
BUSINESS PLANNING
The process of starting your own business can be overwhelming. Sometimes it is hard to know where to focus your efforts. Meta-Nexus will help you prioritise and structure the process, even taking some of the workload for you if necessary. Among many other services we can:
— trouble-shoot your business idea;
— perform market research & analysis;
— build your go-to-market strategy;
— write or review your business plan;
— help you look for funding.
SALES & MARKETING STRATEGY
Deciding how to structure your sales efforts, and which marketing channels to exploit, can be complex — if only because there are so many options and so many demands on your time as a business owner. Printed collateral, blog, social media or email marketing? Online sales, commission-only reps or telemarketing? Meta-Nexus will help you analyse, plan and manage your sales and marketing efforts. Cutting through the complexity, we will establish a clear plan to help you minimise your cost of goods sold and maximise your margin.
BLOG & WEB DESIGN
Do you know someone who was “burned” by a web site project that cost too much, or was never finished, or was just sub-standard? Of course you do. At Meta-Nexus too, we have met lots of these people. They have become our clients, and we have proved to them, without exception, that a web site project can and should be a positive experience. Contact us to see how we do things differently, and never be “burned” again…
ECOMMERCE
Selling your wares online can be a veritable labyrinth. PayPal or merchant account? osCommerce or Magento? Shopify or BigCartel? What’s the difference, and how do you choose? With considerable experience building live eCommerce stores, Meta-Nexus will help you find your way through the maze, providing assistance at every step — from establishing your eCommerce strategy, to building out your online store.
SOCIAL MEDIA
There are days when even the social media gurus feel that things are moving too fast. Yet these channels allow you to reach such a vast population that it seems unwise not to leverage them. Let Meta-Nexus step in and establish your social media strategy. Based on a structured plan with three-month checkpoints, you will develop your social media presence and be able to measure the positive impact on your business.
WEB ANALYTICS
If your web site is generating traffic, then it is very important to understand how your audience is interacting with your online “store-front”. If there is no traffic, then it is even more important to do something about it! Meta-Nexus will help you set up tools like Google Analytics and Webmaster Tools, with monthly reporting and analysis to decide what is working well and what needs to be changed.
WEB HOSTING
Often we see that our clients are paying excessive fees to their domain registrar, web hosting and email providers. Meta-Nexus will assess your registrar and hosting requirements, and if appropriate will recommend a transition plan that will minimise your technical infrastructure costs.
SEO – SEARCH ENGINE OPTIMISATION
Everybody wants to be “on page one of Google”. But there is much misinformation about what this actually means, how to accomplish it, and even why it is important. Let Meta-Nexus help you understand the true components of a business-friendly SEO strategy, so that every penny you spend on SEO is directed to making a measurable impact on your business.
IT EXPERTISE
Struggling with your software products? Meta-Nexus consultants have been messing with bits and bytes since the 1970s, and we can almost certainly help! We will configure your email, get your network straight, and set up or upgrade your accounting and office automation software. We can also perform maintenance on your web site, blog or software environment — even if they were set up by a previous IT vendor. And if necessary we can develop custom software for you from scratch. Just tell us what you need and we’ll make it happen.
other services
LANGUAGE SERVICES
If you do business with overseas clients, or if you are looking to launch business operations in a new territory, you will already know that crossing cultural borders can be as tricky as learning a new language. Meta-Nexus has access to a large international pool of trained linguists, and will help you with translation, interpreting, localisation and cross-cultural business consulting. Services offered include: translating business documents and marketing material; adapting sales and marketing plans to local cultures; assisting company staff with cultural adjustment and integration; facilitating written and verbal communication with overseas correspondents.
COPYWRITING
Have you ever had a great idea, but never been quite satisfied with how you communicated that idea in writing? What about the challenges of conveying the same message through channels with differing bandwidth (for example: marketing collateral, web site and sales presentation)? When it matters how your audience responds, you may want to consider calling us for assistance. We have strong partnerships with several professional copywriting agencies, who will craft your message based on the medium, the audience and your desired results.